Any order placed on the website or through our sales team implies acceptance of these terms. Orders are confirmed by sending a confirmation email. Invoicing is issued according to the information provided by the customer during the order.
Payment can be made by bank transfer, Mobile Money (MTN, Orange Money) or bank card (Visa, Mastercard). Unless otherwise agreed, payment is due at the time of order. For businesses, a 30-day end-of-month payment term may be granted upon presentation of a purchase order.
Delivery times are provided as estimates. Afrilux commits to delivering products within a maximum of 15 business days from order confirmation. Technical equipment setup is included in the terms of sale when specified in the quote.
Prices are stated in CFA Francs (XAF) excluding taxes unless otherwise stated. Afrilux reserves the right to modify its prices at any time. Applicable prices are those in effect at the time of order validation.
Products come with a manufacturer's warranty whose duration varies by item. Afrilux provides technical support and handles claims with manufacturers. The warranty does not cover damage resulting from improper use.
Any cancellation request must be sent in writing to our customer service within 14 days of order confirmation. Refunds will be processed within 30 business days after receipt and verification of returned items. Return shipping costs are the customer's responsibility unless the product is defective.